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Honeywell Sr CX Program Management Professional United States 459374330
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You will report directly to our Director of Transformation, and you will work out of our Phoenix, AZ location on a Hybrid work schedule. Your role will have a significant impact on improving customer satisfaction, increasing revenue, fostering cross-functional collaboration, and cultivating a customer-centric culture within the organization.
KEY RESPONSIBILITIES • Lead and oversee the development and implementation of customer-centric programs, with a focus on communications and change management.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Manage and motivate cross-functional teams and stakeholders to ensure successful execution of customer experience programs.
• Effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
• Present program performance and key metrics to senior management.
• Strong leadership skills with the ability to influence and drive change.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Proficiency in using data analytics tools and techniques to derive insights and measure the impact of customer experience programs.
• Experience in managing customer experience in a global organization.
WE VALUE • Bachelor's degree in Business Administration, Marketing, or a related field.
• Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strategic mindset and ability to think creatively.
• Strong problem-solving and decision-making skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Experience in driving customer-centric culture and mindset within an organization. Additional Information
- JOB ID: HRD226843
- Category: Customer Experience
- Location: 1944 E Sky Harbor Circle,Phoenix,Arizona,85034,United States
- Exempt
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