Honeywell Lead CX Program Management Professional 

United States 

187038409

You’ll work out of our Aguadilla, PR location on a Hybrid work schedule.

• Lead and drive the customer experience program management strategy and initiatives. Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to define and execute customer-focused initiatives. Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Utilize data-driven insights to make informed decisions and optimize customer experience programs.
• Provide guidance and mentorship to program managers and cross-functional teams. Ensure successful execution of customer experience programs, monitor progress, and drive accountability for results.
• Stay at the forefront of industry trends and best practices in customer experience management. Continuously evaluate and implement innovative strategies and technologies to enhance the overall customer experience.
• Collaborate with senior leadership to shape the customer experience vision and strategy. Influence strategic decision-making and drive alignment with the organization's goals and objectives.
• Works under minimal supervision
• Lead project teams within the business

• 6 years of proven experience in customer experience program management or related field. Track record of successfully leading and implementing customer-centric initiatives.
• Strong leadership skills with the ability to drive change and influence stakeholders at all levels. Experience in managing and mentoring cross-functional teams and driving a customer-centric culture.
• Advanced data analytics skills with the ability to derive insights and make data-driven decisions. Proficiency in using advanced analytics tools and techniques to measure the impact of customer experience programs.
• Excellent communication and interpersonal skills. Ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
• Experience in managing customer experience in a global organization. Familiarity with cultural nuances and ability to adapt strategies to different markets and customer segments.
• Experience in collaborating with senior leadership and presenting to executive-level stakeholders. Ability to influence strategic decision-making and drive alignment with the customer experience vision.

• Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences. A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strategic thinking and ability to develop innovative solutions to enhance the customer experience. Proven ability to drive change and lead transformational initiatives.
• Strong problem-solving and decision-making skills. Ability to identify and address complex challenges and make informed decisions in a fast-paced environment.
• Ability to thrive in a dynamic and evolving industry. Strong adaptability and resilience to navigate through ambiguity and drive results.
• Experience in driving customer-centric culture and mindset within an organization. Ability to inspire and motivate teams to prioritize customer satisfaction and loyalty.

• JOB ID: req444334
• Category: Customer Experience
• Location: Road 110 KM 5.9.,Aguadilla,PR,00604,Puerto Rico
• Exempt
• Due to US export control laws, must be a US citizen, permanent resident or have protected status.