Honeywell CX Training Professional 

Romania 

708938271

Bucharest . A

Responsibilities

• Conduct training needs analysis and consult with Customer Success manager and training team to determine learning goals and outcomes
• Design and develop training curricula, materials, and activities that align with the company's CX strategy and standards
• Facilitate and deliver training sessions using various methods and platforms, such as e-learning, recorded content, online instructor-led, and reference materials/technical documentation.
• Evaluate the effectiveness and impact of training programs using various tools and metrics, such as feedback surveys, quizzes, or customer satisfaction scores
• Provide coaching and feedback to CX team members to reinforce learning and improve performance
• Keep abreast of the latest trends and best practices in CX and adult learning
• Maintain and update training records and databases

Qualifications

• Bachelor's degree in education, psychology, communication, or related field
• At least 3 years of experience in designing and delivering CX training programs
• Excellent communication, presentation, and facilitation skills
• Strong knowledge of CX principles, practices, and tools
• Proficient in using various learning management systems and online platforms
• Creative, innovative, and collaborative mindset
• Certification in CX or adult learning is a plus

Our offer:

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Hybrid Work Policy (3 days in the office, 2 days’ work from home);
• Business Travel Accident Insurance.
• Voluntary defined contributory pension plan.
• Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
• Experienced leaders to support your professional development.

• JOB ID: req441082
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt