Dell Senior Technical Support Technician Polish 

Slovakia, Region of Bratislava, Bratislava 

458911657

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:

• Solve complex problems for customers via email, chat and phone

• Partner closely with customers while communicating proactively regarding overall progress of queries

• Exhibit first-class customer service for Polish market

• Drive operational excellence through quality closures and efficient management of issues

• Have the opportunity to mentor and coach other team members

Essential Requirements

• World-class customer service, phone etiquette and work ethic AND fluent English and Polish (written and spoken)

• Minimum of 1year of relevant experience

• Interest in technology

• Ability to work under pressure

• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements

• Experience with job-associated databases or software

Salary starting from:1 500 EUR Gross/month

20th April 2025