Red hat Senior Technical Support Engineer OpenShift 

Slovakia, Region of Bratislava, Bratislava 

176459813

What you will do:

•Serve as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform as well as working with our Red Hat Ceph Storage and OpenShift Data Foundations teams.

•Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;

•Constantly work on your troubleshooting skills and keep up with the latest technology trends

•Consult raised issues with our engineers and developers to promote creative solutions and prove customer satisfaction;

•Contribute to the global Red Hat’s knowledge management system;

•Cooperate with your colleagues on different projects; be a respected member of the global team;

•Be available to perform weekend and holiday shift duties on a rotational schedule;

What you will bring:

•Solid troubleshooting skills and passion for problem-solving and investigation;

•Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;

•Excellent system administration skills and experience working in technical support or in customer-facing roles.

•Strong knowledge of containers;

•Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;

Openshift Data Foundations and Ansible are all strong pluses.

•Knowledge of Software Defined Storage systems, specifically Ceph is a plus

•Knowledge of Red Hat Openstack Platform is a plus;

•Microsoft Azure knowledge is a plus;

•Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;

•Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;

•Ability to work as part of a team; open-minded and collaborative approach;

•Good communication skills and the ability to listen to customer issues;

•Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;

•Excellent verbal and written skills in English