AppsFlyer CUSTOMER SUCCESS MANAGER 

China, Beijing, Beijing 

458054865

What you’ll do:

• Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What you have:

• 5+ years of experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform
• Strong capability of managing multiple accounts across diverse industries and company sizes, with proven expertise and a strong understanding of industry dynamics, trends, and key players
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Excellent written and verbal communication skills for technical and non-technical audiences
• A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

Bonus Points:

• Extensive knowledge and expertise in the SaaS industry, coupled with a proven track record of managing and growing customer relationships.
• Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
• Product management sense/familiarity

Oren Kaniel, CEO