Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
Build deep business relationships by continually WOW-ing our customers through exceptional support and service
Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes
What you have:
5+ years of experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform
Strong capability of managing multiple accounts across diverse industries and company sizes, with proven expertise and a strong understanding of industry dynamics, trends, and key players
Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
Excellent written and verbal communication skills for technical and non-technical audiences
A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment
Bonus Points:
Extensive knowledge and expertise in the SaaS industry, coupled with a proven track record of managing and growing customer relationships.
Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking