AppsFlyer CUSTOMER SUCCESS MANAGER 

China, Beijing, Beijing 

952863979

What you’ll do:

• Become a trusted in-house expert on AppsFlyer’s product, focusing on both business and user-oriented use cases, and stay informed about product updates and new features
• Leverage your expertise in AppsFlyer’s products to proactively identify and resolve customer challenges
• Effectively troubleshoot issues and collaborate with technical support for complex cases, always advocating for the customer’s success
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and demonstrate the impact on customer outcomes, becoming a trusted growth partner in the process

What you have:

• 3+ years of client-facing experience in customer success or product management roles within the AdTech, mobile analytics, or SaaS martech industries—preferably at an online advertising company, digital agency, or similar environment
• Strong capability of managing multiple accounts across diverse industries and company sizes, with proven expertise and a strong understanding of industry dynamics, trends, and key players especially in the gaming sector
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Excellent written and verbal communication skills for technical and non-technical audiences
• A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment
• Passion for gaming and a deep understanding of the gaming community
• Extensive knowledge and expertise in the gaming industry, coupled with a proven track record of managing and growing customer relationships

Bonus Points:

• Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
• Introduced by an AppsFlyer team member

Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.