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Microsoft Senior Customer Experience Engineer SRE Taiwan, Taoyuan City 455537508
Yesterday
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Qualifications
- In-depth technical experience in software engineering, network engineering, or systems administration
- Operational experience in improving Service Reliability, Availability and Performance
- Ability to deal with the ambiguity associated with working in a fast-paced environment
- Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity
- Expertise in analysing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems.
- Ability to travel to customer site on a regular basis in South East UK
PREFERRED QUALIFICATIONS
- Prior HPC knowledge
- Influencing the product architecture and roadmap to make sure the customer-experienced supportability is always a key consideration when evolving the product
Other Requirements
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. UK Baseline Personnel Security Standards; UK Security Clearance
Responsibilities
- Collaborating closely with the existing SRE teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO’s and averting incidents altogether when possible.
- Collaborating with the customers to understand their pain points around Supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way.
- Communicate on a deeply technical level and be the single point of contact for interfacing with a large enterprise customer, for handling service escalations and driving the issues to resolution.
- Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available.
- Enhancing customer facing experience by proactive alerting based on utilisation, trends, resource health, etc.
- Analyse data and provide operational insights into customer experience to Design and Product teams, so that we can design features with Supportability in mind.
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