Microsoft Senior Security Customer Experience Engineer 

Taiwan, Taoyuan City 

791655946

Required/minimum qualifications

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
  • OR equivalent experience.
• 4+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, Support Engineer, or Security Engineer).
• Ability to participate in a 24x7x365 on-call rotation.
• 3+ Years of hands on experience troubleshooting Microsoft Entra escalations

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until July 30, 2025.

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• Maintain technical depth in your designated Microsoft Security product as you actively troubleshoot and resolve customer issues.
• Directly engage and respond to technical escalations from Microsoft’s Security customers as part of a 24x7x365 globally dispersed engineering team.
• Deeply engage with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner.
• Share insights and recommendations with customers, support, and account teams to ensure self-remediation to known product issues.
• Collaborate with software engineers on behalf of customer to diagnose, troubleshoot, and resolve complex product problems.
• Utilize your knowledge and expertise to mentor others and support the technical development of an international team.
• Communicate with customers to provide updates and gather additional information as needed.
• Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement.
• Collaborate with engineering on customer issues and testing to ensure customers success.
• Provide support and hands on engagement with the following cloud computing technologies related to Microsoft Entra:
  • Conditional Access Policies.
    
  • Privileged Identity Management (PIM).
    
  • Microsoft Entra External ID.
    
  • Managed Identities & Federated Identity Credentials.
    
  • Azure AD Connect, Cloud Sync & Hybrid Identity Component.
    
  • Entra Registered Devices.
    
  • Entra integrations with other security products like Intune.