Microsoft Senior Customer Experience Program Manager 

United States, Georgia, Atlanta 

454833702

Required Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

  • OR equivalent experience.

• 3+ years experience working on Azure cloud services
• 3+ years experience working on data analysis
• Proficient in orchestrating interactions with clients and guiding them through complex processes.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development

  o OR equivalent experience.

• 6+ years experience working on data analysis
• 5+ years customer facing experience.
• Skilled communicator adept at engaging in technical discussions with stakeholders.
• Employs a systematic approach and understands process standardization.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until June 10, 2024.

You will be a key contributor and customer advocate for our automation strategy of building systems & processes that simplify our triage and delivery of insights, and your areas of responsibilities will include:

• Customer Insights Analysis: Analyzes evidence-based data and leverages insights to drive engineering alignment using Customer Stories & Reports that deliver an understanding around customer pain points, customer challenges along with competitive challenges related to quality and resiliency themes.
• Insights Reports: Synthesizes insight reports and communicates a comprehensive view of top customer pains quantified by return-on-investment implications to address systemic issues impacting customer experience. Collaborates with engineering product teams on a transparent & consistent process for acknowledging and responding to scenarios.
• Leverages learnings to build engineering-backed roadmaps for prioritized scenarios.

• Guidance for Additional Research: Provides guidance for conducting additional research to address customer evidence gaps. Facilitates direct engagement with customers via online community engagement.
• Stakeholder Alignment: Leads and orchestrates v-teams through a predictable and unified rhythm of business cadence. Coordinates feedback delivery and close the loop with Feedback partners on status of asks.
• Continuously Improve the Insights Program:

Embody our