Microsoft Security Customer Experience 

Australia, New South Wales, Sydney 

454742632

Required Qualifications:

• Bachelor's Degree in Engineering, Computer Science, or related field AND2+ years experience in software industry experience related to technology
  • OR equivalent experience.
• 4+ year experience in deep technical role in IT, Technical Support, Consulting, Program Management or similar roles and hands-on experience with Microsoft Security and Compliance technologies such as Information Protection, Endpoint Data Loss Prevention, eDiscovery, Data Lifecycle Management, Insider Risk Management, Sensitive Information Types and/or Exchange, Office 365, and Microsoft Defender.
• 2+ year experience directly engaging and managing customer relationships in consultative or account management-oriented roles.

Additional or Preferred Qualifcations:

• Bachelor's Degree in Engineering, Computer Science, or related field
• 4+ year(s) experience in software industry experience related to technology
  • OR equivalent experience.
• 6+ year experience in deep technical role in IT, Technical Support, Consulting, Program Management or similar roles and hands-on experience with Microsoft Security and Compliance technologies such as Information Protection, Endpoint Data Loss Prevention, eDiscovery, Data Lifecycle Management, Insider Risk Management, Sensitive Information Types and/or Exchange, Office 365, and Microsoft Defender.
• 4+ year experience directly engaging and managing customer relationships in consultative or account management-oriented roles.
• Demonstrated exceptional written and verbal communication skills with ability to adjust communication style based on the audience.
• Demonstrated ability to collaborate across teams and overcome obstacles by resolving issues regardless of team boundaries.
• Demonstrated passion for data driven decision making to help diagnose, resolve, and improve service offerings.

to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24x7x365 globally dispersed Purview engineering team.
• Deeply engage with Solution Architects, Product Managers, and Support Engineers to understand customer architecture, break/fix issues, and business operations as you help resolve critical escalations in a swift manner.
• Share insights and recommendations with customers, support, and account teams as well as help contribute to customer-facing documentation to ensure self-remediation to known product issues.
• Collaborate with software engineers to diagnose, troubleshoot, and resolve complex product problems.
• Maintain technical depth in the Microsoft Purview suite as you actively troubleshoot and resolve customer issues pertaining to information protection, data loss prevention, data lifecycle management and governance.
• Utilize your knowledge and expertise to mentor others and support the technical development of an international team.
• Communicate with customers to provide updates and gather additional information as needed.
• Provide insights and feedback to Engineering and Product Management teams to drive continuous improvement.
• Collaborate with engineering on new feature design and testing to ensure customers success.
• Embody our