Honeywell Experience Customer Experience Professional 

Malaysia 

211267710

ExpCust Exp Professional
KualaLumpur

Key Responsibilities:

• You hold a key role incoordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP.(such as order entry, administration, shipping, invoicing)
• Receiving orders and scrutiny of the PO
• Checking Price approval.
• Accurately process customers’ orders & Order Booking in SAP.
• Provide orders confirmation to sales team & customers.
• Sharing Performa invoice with Sales and Customer for making the payment if any.
• Generating pick slip and sharing with 3rd party logistics.
• Work with procurement department to determine ETA for any order items not in stock.
• Communicate with customers on discrepancies, order conflicts, and shipping delays.
• Process Return Merchandise Authorizations (RMA). Resolve shipping-errors/rejects/damages of orders, process warranty requests.
• Generating Debit Note and Credit etc.
• Work on Open Order Report’s order status and ETA with Sales/ Customer.
• Create quotations in SAP.
• Convert an order from a quote to a sales order in company’s ERP system and ensure completeness and accuracy.
• Process PO changes as required.
• Identifying and correcting transactional order issues.
• Work closely with supply counterpart to maximize customers’ order fulfilment.
• Manage and respond to issues pertaining to order related queries. (Email, Chat & Call)
• Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close loop to all escalations.
• Host and/or attend any regularly scheduled or ad-hoc meetings with the customer and/or sales team.
• Actively participate in continuous improvement efforts in processes. Provide feedback and suggestions for continuous improvement of customer service operations.
• May be required to perform additional duties, ad-hoc projects and responsibilities as assigned by management.
• Must have the ability to work beyond the standard workday schedule to meet customer or business requirements, on an as needed basis
• Maintains and accurately update customer’s enquiry, problem, and resolution into the case management system (Salesforce)
• Following Honeywell policies and legal policies.

• Diploma in Business, Supply Chain or equivalent practical experience are welcome to apply.
• Fresh graduates from university with quick learning capability and high potential are welcome to apply.
• Excellent verbal, written and interpersonal communication skills and telephone etiquette.
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• High problem solving and priority skills.
• Thrives in fast and dynamic environments.
• Ability to work under high pressure.
• Must be customer service and result oriented.
• Knowledge of Order management tools, SAP & CRM application Salesforce (SFDC) is a plus.
• Proficiency in Microsoft Office, especially Excel.
• Able to work during public holiday.
• Willingness to work beyond the standard working hours.
• Support Pacific customers.
• Functional Knowledge of Operations, Inventory management, Strong Customer Relationship
• Added advantages if have experience in Contact Centre environment handling inbound calls, emails and live chats.

• JOB ID: HRD239728
• Category: Customer Experience
• Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
• Nonexempt