ExpCust Exp Professional KualaLumpur Key Responsibilities:
You hold a key role incoordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP.(such as order entry, administration, shipping, invoicing)
Receiving orders and scrutiny of the PO
Checking Price approval.
Accurately process customers’ orders & Order Booking in SAP.
Provide orders confirmation to sales team & customers.
Sharing Performa invoice with Sales and Customer for making the payment if any.
Generating pick slip and sharing with 3rd party logistics.
Work with procurement department to determine ETA for any order items not in stock.
Communicate with customers on discrepancies, order conflicts, and shipping delays.
Process Return Merchandise Authorizations (RMA). Resolve shipping-errors/rejects/damages of orders, process warranty requests.
Generating Debit Note and Credit etc.
Work on Open Order Report’s order status and ETA with Sales/ Customer.
Create quotations in SAP.
Convert an order from a quote to a sales order in company’s ERP system and ensure completeness and accuracy.
Process PO changes as required.
Identifying and correcting transactional order issues.
Work closely with supply counterpart to maximize customers’ order fulfilment.
Manage and respond to issues pertaining to order related queries. (Email, Chat & Call)
Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close loop to all escalations.
Host and/or attend any regularly scheduled or ad-hoc meetings with the customer and/or sales team.
Actively participate in continuous improvement efforts in processes. Provide feedback and suggestions for continuous improvement of customer service operations.
May be required to perform additional duties, ad-hoc projects and responsibilities as assigned by management.
Must have the ability to work beyond the standard workday schedule to meet customer or business requirements, on an as needed basis
Maintains and accurately update customer’s enquiry, problem, and resolution into the case management system (Salesforce)
Following Honeywell policies and legal policies.
Requirement
Diploma in Business, Supply Chain or equivalent practical experience are welcome to apply.
Fresh graduates from university with quick learning capability and high potential are welcome to apply.
Excellent verbal, written and interpersonal communication skills and telephone etiquette.
Eager to learn, initiative taker and problem-solver.
Proactive and continuous improvement attitude.
High problem solving and priority skills.
Thrives in fast and dynamic environments.
Ability to work under high pressure.
Must be customer service and result oriented.
Knowledge of Order management tools, SAP & CRM application Salesforce (SFDC) is a plus.
Proficiency in Microsoft Office, especially Excel.
Able to work during public holiday.
Willingness to work beyond the standard working hours.
Support Pacific customers.
Functional Knowledge of Operations, Inventory management, Strong Customer Relationship
Added advantages if have experience in Contact Centre environment handling inbound calls, emails and live chats.
Additional Information
JOB ID: HRD239728
Category: Customer Experience
Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia