IBM Global Social Media Engagement Partner 

United States, Texas, Austin 

451948150

Your Role and Responsibilities
IBM is in search of a Social Engagement Partner (SEP) to oversee and coordinate the planning, implementation, and tracking of integrated social media plans while also ensuring the desired outcomes are achieved.

Key Responsibilities:

• Stakeholder Management: Build and maintain strong relationships with key stakeholders, including product marketing leaders, Brand Creative and Content teams, Demand & Experience practitioners, and more. Act as the main point of contact for all social media-related inquiries and updates.
• Strategic Planning: Collaborate with stakeholders to define social media objectives and integrate these into overall business strategies. Develop and present strategic plans that align with campaign priorities and organizational goals.
• Social Media Integration: Although secondary to project and program management, utilize social media knowledge to enhance project outcomes. Support the integration of social media strategies with overall business initiatives.
• Project Management: Lead and manage the execution of social media-related projects, ensuring timely delivery and alignment with strategic objectives. Oversee project timelines, deliverables, and resource allocation.
• Program Management: Develop and implement comprehensive social media programs that support broader organizational goals. Coordinate cross-functional teams to execute program elements efficiently.
• Communication: Ensure clear and consistent communication regarding project and program status, social media strategies, timelines, and expectations. Provide regular updates and manage stakeholder expectations effectively.
• Reporting and Analysis: Track and report on project and program performance, providing insights and recommendations based on data analysis. Prepare and present reports to stakeholders and leadership.
• Collaboration: Work closely with internal social team members, including Community Managers, Creative Strategists, and Paid Social Specialists, to ensure cohesive execution of social media plans and initiatives.
• Process Improvement: Continuously assess and refine project management processes and strategies to enhance the efficiency and effectiveness of social media plans.

• Several years of experience in project and program management, with a demonstrated ability to manage complex projects and stakeholder relationships.
• Solid understanding of social media platforms and strategies, though the primary focus is on project and stakeholder management.
• Experience managing global cross-discipline stakeholders across all levels.
• Strong stakeholder management and communication abilities.
• Ability to translate strategic objectives into actionable plans and deliver results.
• Working knowledge of project management tools such as Slack, Trello, Airtable, and Box
• Proficiency with social media management and analytics tools. Knowledge of Khoros is a plus.