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Tesla Customer Support Specialist 
Taiwan, Taipei 
451083938

13.08.2024
What to Expect

Position Description

What You’ll Do

Responsibilities

  • Deliverhighest level of customer support by answering inbound calls and emails, ontechnical support and roadside assistance related inquiry in a 7*24*365environment
  • Educate our owners so they haveoptimal confidence in the operation of their vehicle
  • Provide workable technicalsolutions in a professional manner, exceed customer expectation, ensure everyaspect of ownership is a true pleasure
  • Communicate or escalate owner'sconcern to relevant parties for further follow up whenever necessary
  • Accurately record issues anddata into CRM/ Vehicle Support Systems
What You’ll Bring

Requirements

  • Min. 2years Technical Support/ call center experience in automotive industry ispreferable
  • Flexible, proactive, attentionto details, eager to contribute with strong common sense
  • Organize, sense of priority,adapt to work in a high pressure and fast pacing environment
  • Accept 7*24*365 shifts toaccommodate customer’s needs
  • Establish and maintain positive,respect, cooperative working relationships
  • Willingness to learn new andinnovative automotive technologies
  • Understanding of basicautomotive techniques would be an added advantage
  • Familiar with CustomerManagement Systems-Outlook, and MS Office Suite
  • Languages Requirements:Business Level English