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Tesla Customer Support Specialist Taiwan, Taipei 451083938
13.08.2024
What to ExpectWhat You’ll DoWhat You’ll Bring
Position Description
Responsibilities
- Deliverhighest level of customer support by answering inbound calls and emails, ontechnical support and roadside assistance related inquiry in a 7*24*365environment
- Educate our owners so they haveoptimal confidence in the operation of their vehicle
- Provide workable technicalsolutions in a professional manner, exceed customer expectation, ensure everyaspect of ownership is a true pleasure
- Communicate or escalate owner'sconcern to relevant parties for further follow up whenever necessary
- Accurately record issues anddata into CRM/ Vehicle Support Systems
Requirements
- Min. 2years Technical Support/ call center experience in automotive industry ispreferable
- Flexible, proactive, attentionto details, eager to contribute with strong common sense
- Organize, sense of priority,adapt to work in a high pressure and fast pacing environment
- Accept 7*24*365 shifts toaccommodate customer’s needs
- Establish and maintain positive,respect, cooperative working relationships
- Willingness to learn new andinnovative automotive technologies
- Understanding of basicautomotive techniques would be an added advantage
- Familiar with CustomerManagement Systems-Outlook, and MS Office Suite
- Languages Requirements：Business Level English
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