Microsoft Cloud Operations Program Manager - Custom Billing 

Taiwan, Taoyuan City 

450859624

Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewardsgreat work.

Operations Service Centerand technology.  As a member of the Cloud Services Operationsteam, you will coordinate and managescale cloud processes across multipleGo-To-Market motions.is responsible forsuccessful and compliant processing of transactionsthat enableMicrosoft Azure customers.You will be joining a team thaton results, works together to solve problems, and is committed to developing people.

CloudOperationsProgram Managerinterfaces withSales, Finance,cloud products, and programsacross bothmodern and.Responsibilities includeincubation, transaction management, andescalation support.Additionally, the role is accountable for driving operational excellenceTransactions.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience

Preferred Qualifications:

• +yearsexperiencein Operations, Program Management, or Project Management.
• Knowledge of and experience in managing cloud transactions
• Experience working with Azure usage data
• Proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.
• Demonstrated thought leadership, innovation, and execution management; ability to influence without authority.
• Experience working in a pressured environment to tight deadlines whenrequired.
• Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.
• Deep understandingofthe Microsoft SalesInfrastructure and Process
• Understanding of Microsoft’s cloud offeringsand license models.
• Continuous Process Improvement Mindset.
• Strong understanding of current MS Commercial processes including documents, systems, and organizations.
• Adept in Process Design and Execution.
• Experiencewriting and using queries for DatabaseManagement Systems (DBMS)such asSQLand KQL.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• xecute specificoperationalfunctions for CloudOperations, including specific Azure offerings such as,ConditionalCredit Offer(ACO), TieredAzure Consumption Discount(ACD), and othercustomMicrosoft Azure Consumption Commitment(MACC)motions.
• Support critical pre- & post-sales cloud issues and escalations to resolution across stakeholders.

• Build and scale processes and capabilities to enable theinevitablegrowthin volumeofCloudCustomers.

• Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes.

• Understand the controls that drive compliance and provide direction to enablenew commerce motions.

• Drive continuous process improvements via analysis and identification of opportunities witha globalconsideration.

• Leverage reporting and analytics to manage end-to-endtransactionalfunctions.