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SAP Associate Solution Support Engineer - Procurement 
Czechia, Prague, Prague 
450692075

04.07.2024

What you'll do:

The Technical Support Engineer delivers an exceptional customer experience by:

  • Using knowledge of SQL and Java to troubleshoot and resolve issues
  • Focusing on customer service, including frequent, high-quality communication

Responsibilities:

  • Provide direct technical assistance with customers via Real Time Channels [Chat, Phone, Webforms] and Service Now[SNOW]
  • Own and manage concurrent cases in a ticketing system
  • Provide ongoing and timely communication to customers regarding the status of their issues
  • Create internal/external content for SAP Ariba’s User Community and internal knowledgebase
  • Collaborate with and develop strong working relationships with cross-functional, global teams
  • Provide on-call support during evenings and weekends as required by a rotational schedule

What you bring:

  • Hands-on experience with SQL
  • Understanding of Java and object-oriented programming
  • Bachelor’s degree with 1+ Year working experience in Support, Software Development, IT, or Quality Assurance
  • Exceptional written and oral communication skills in English AND either: German, Italian, Spanish or French