SAP Associate Solution Support Engineer 

Czechia, Prague, Prague 

298498174

What you will do:

• Provide direct technical assistance with customers via Real Time Channels (Chat, Phone, Webforms) and Service Now (SNOW)
• Own and manage concurrent cases in a ticketing system
• Provide ongoing and timely communication to customers regarding the status of their issues
• Troubleshoot customer issues to resolution
• Create internal/external content for SAP Ariba’s User Community and internal knowledgebase
• Collaborate with and develop strong working relationships with cross-functional, global teams
• Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects
• Provide on-call support during evenings and weekends as required by a rotational schedule
• Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released.
• Using knowledge of SQL and Java to troubleshoot and resolve issues.
• Focusing on customer service, including frequent, high-quality communication
• Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible.

What you bring:

• Bachelor’s degree with 2 to 5 Years working experience in Support, Software Development, IT, or Quality Assurance
• Experience in a previous technical support or customer service role
• Experience working with Procurement/ ERP Solutions (prefferalby SAP Products)
• Hands on experience on SQL & Java
• Troubleshooting and debugging common web-browser issues
• Exceptional written and oral communication skills
• Effectively handle difficult and challenging customer interactions
• Proven ability to manage multiple tasks or projects with changing priorities
• Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
• Thrive in a fast-paced environment.
• Ability to work cross-culturally

Beneficial skills:

• Additional European Language (German preferred).
• Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions), Business Network for Procurement (formerly known as Ariba Network), CIG and supply chain.

​

Job Segment:ERP, Cloud, Developer, Java, Procurement, Technology, Operations