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SAP Associate Solution Support Engineer 
Czechia, Prague, Prague 
298498174

12.09.2024

What you will do:

  • Provide direct technical assistance with customers via Real Time Channels (Chat, Phone, Webforms) and Service Now (SNOW)
  • Own and manage concurrent cases in a ticketing system
  • Provide ongoing and timely communication to customers regarding the status of their issues
  • Troubleshoot customer issues to resolution
  • Create internal/external content for SAP Ariba’s User Community and internal knowledgebase
  • Collaborate with and develop strong working relationships with cross-functional, global teams
  • Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects
  • Provide on-call support during evenings and weekends as required by a rotational schedule
  • Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released.
  • Using knowledge of SQL and Java to troubleshoot and resolve issues.
  • Focusing on customer service, including frequent, high-quality communication
  • Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible.

What you bring:

  • Bachelor’s degree with 2 to 5 Years working experience in Support, Software Development, IT, or Quality Assurance
  • Experience in a previous technical support or customer service role
  • Experience working with Procurement/ ERP Solutions (prefferalby SAP Products)
  • Hands on experience on SQL & Java
  • Troubleshooting and debugging common web-browser issues
  • Exceptional written and oral communication skills
  • Effectively handle difficult and challenging customer interactions
  • Proven ability to manage multiple tasks or projects with changing priorities
  • Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
  • Thrive in a fast-paced environment.
  • Ability to work cross-culturally

Beneficial skills:

  • Additional European Language (German preferred).
  • Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions), Business Network for Procurement (formerly known as Ariba Network), CIG and supply chain.


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