SAP Associate Solution Support Engineer - Procurement 

Czechia, Prague, Prague 

450692075

What you'll do:

The Technical Support Engineer delivers an exceptional customer experience by:

• Using knowledge of SQL and Java to troubleshoot and resolve issues
• Focusing on customer service, including frequent, high-quality communication

Responsibilities:

• Provide direct technical assistance with customers via Real Time Channels [Chat, Phone, Webforms] and Service Now[SNOW]
• Own and manage concurrent cases in a ticketing system
• Provide ongoing and timely communication to customers regarding the status of their issues
• Create internal/external content for SAP Ariba’s User Community and internal knowledgebase
• Collaborate with and develop strong working relationships with cross-functional, global teams
• Provide on-call support during evenings and weekends as required by a rotational schedule

What you bring:

• Hands-on experience with SQL
• Understanding of Java and object-oriented programming
• Bachelor’s degree with 1+ Year working experience in Support, Software Development, IT, or Quality Assurance
• Exceptional written and oral communication skills in English AND either: German, Italian, Spanish or French

​