Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Support presale activities and translate business requirements into solution design.
Build customer simulations in test labs to resolve/validate issues.
Build and deliver customer collateral, portals, documentation, and knowledge transfer.
Drive customer technology transitions, influencing solution architectures and services.
Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.
Play the role of an individual contributor.
Decision Making / Impact
Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities
Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
Takes ownership of task/project implementation for assigned engagements.
Implement new techniques and methodologies used in customer delivery and share lessons learned with the broader team.
Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, and Implementation/ Change Management Plans.
Builds and/or uses test environments as required to resolve sophisticated problems & compatibility issues.
Demonstrates software skills and tools to configure, deploy, and/or address Cisco products and solutions.
Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Design solutions for highly sophisticated requirements in all the EN technology areas
Lead end-to-end technical delivery on SDA/SDWAN solution areas
Awareness about cloud integrations
Understanding of APIs and scripting skills (Python, Ansible)
Capability to tackle and handle network issues and work through situations and
Understanding of the latest technology and Cisco Offerings like NSO, WIFI-6, DNAC, ISE
Led team of junior engineers on specific projects
Entrepreneurial thought leadership – Drive the creation of tools/ICs
Assist pre-sales discussions and drive proof of concepts
Multi-architecture awareness in DC and Security technologies
Help hire the right technical talent into the team
Chip into tech zone articles and present in internal/external technical forums
Experience/Knowledge/Awareness of the multi-vendor environment of R&S, Security, Wireless, and DC technologies.
Leadership / Autonomy
Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.
Mentor and develop others. Involved in strategic projects with high clarity. The emphasis is on complexity, active participant/initiator, and leader.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.