What You’ll Do- Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
- Assist customers with the integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Build and deliver customer collateral, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.
- Play the role of an individual contributor.
Decision Making / Impact- Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
- Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities- Products - Catalyst 9800, 9100, Catalyst Center, Cisco spaces, Meraki wireless
- Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies applied in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, and Implementation/ Change Management Plans.
- Builds and/or uses test environments as required to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, and deploy Cisco products and solutions.
- Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Expertise
- Products - Catalyst 9800, 9100, Catalyst Center, Cisco spaces, Meraki wireless
- Experienced knowledge in Wireless – RF design & wireless network design for large enterprise with branches. Fixing WLAN issues.
- Experience in leading large WLAN migration projects & complex PDI & optimization engagements
- Technologies – WiFi6, Python, Netconf/API
- Product Knowledge – Cisco Wi-Fi 6 access points, Catalyst 9800 wireless controllers and DNAC
Leadership / Autonomy- Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
- Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.
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