Bachelor's degree or equivalent practical experience.
10 years of experience in a sales role in the enterprise software, cloud, or AI space.
Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or selling Customer Experience (CX) technology to clients.
Experience engaging with, presenting to, and building relationships with executive leaders.
Preferred qualifications:
Experience promoting the Contact Center AI (CCAI), Generative AI and AI technology stack.
Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
Experience working with and managing partners in complex implementation projects, including global system integrators and packaged software vendors.
Understanding of regional, local, and industry data privacy and security rules and regulations.
Ability to engage and influence executive stakeholders as a business advisor and thought leader in AI.