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Google Contact Center AI Sales Specialist III Google Cloud United States, California, Sunnyvale 444477407
24.07.2024
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
- Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or selling Customer Experience (CX) technology to clients.
- Experience engaging with, presenting to, and building relationships with executive leaders.
Preferred qualifications:
- Experience promoting the Contact Center AI (CCAI), Generative AI and AI technology stack.
- Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
- Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
- Experience working with and managing partners in complex implementation projects, including global system integrators and packaged software vendors.
- Understanding of regional, local, and industry data privacy and security rules and regulations.
- Ability to engage and influence executive stakeholders as a business advisor and thought leader in AI.
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