GE HealthCare Field Services Engineer-Diagnostic Imaging 

Australia, Victoria, Melbourne 

441329386

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.

• Report regularly to management in accordance with reporting guidelines/procedures.

• Complete other assignments and projects as directed.

• Follow the alert procedure for system down.

• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.

• Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.

• Accurately complete and lodge all service documentation in a timely manner within company guidelines.

• Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.

• Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.

• A job at this level requires good interpersonal and communication skills. As a customer facing role, the Engineer must develop strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

• This role requires experience as a Field Service Engineer.

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Strong oral and written communication skills.

• Ability to document, plan, market, and execute programs.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary + bonus + car allowance or company car

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!