SAP SAP Concur Service Coordinator French maternity cover 

Czechia, Prague, Prague 

439092431

Quick facts about SAP Concur:

• Founded 1993
• Employs over 6900 people worldwide
• Serving over 52 million of users within 43k clients in more than 150 countries
• Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018
• Growing in Prague since 2007, currently having 465 employees in different departments from Technology to Services

ROLE

• Onboard new customer or partner projects: facilitate data gathering for the implementation project
• Validate and define expectations and scope of work
• Serve as ongoing point of contact for an assigned portfolio of customers in relation toPost-Implementation Services
• Escalation management : coordination and documentation of customer escalations
• Triage: review and route client queries and service requests to appropriate teams
• Manage the project transition processes between Services and Support
• Assist with the onboarding activities for new members (training and knowledge transfer)
• Any other similar task or responsibility as may be reasonably required

Sounds demanding? Don’t worry! We will support you by:

• Providing you an extensive training.
• Giving you the opportunity to learn from the most experienced mentors.
• Assigning you a dedicated “Buddy” starting from Day 1

We will also encourage you to bring your improvement ideas on the processes and involve you in different internal initiatives according to your own professional and personal development goals.

REQUIREMENTS

• English and French: Business Fluency
• Previous experience with a customer-facing role (min 5 years)
• Education Bachelor's degree in any field or equivalent work experience
• Affinity for software and technology
• Ability to be self-directed and work independently
• Escalation management
• Task-oriented
• Customer management skills
• Excellent communication skills
• Strong organizational skills
• Strong analytical and problem-solving skills
• Methodology and Tools Overview (MS Office)

WHAT WE OFFER

We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule.