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SAP SAP Concur Service Coordinator French maternity cover 
Czechia, Prague, Prague 
439092431

24.06.2024

Quick facts about SAP Concur:

  • Founded 1993
  • Employs over 6900 people worldwide
  • Serving over 52 million of users within 43k clients in more than 150 countries
  • Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018
  • Growing in Prague since 2007, currently having 465 employees in different departments from Technology to Services

ROLE

  • Onboard new customer or partner projects: facilitate data gathering for the implementation project
  • Validate and define expectations and scope of work
  • Serve as ongoing point of contact for an assigned portfolio of customers in relation toPost-Implementation Services
  • Escalation management : coordination and documentation of customer escalations
  • Triage: review and route client queries and service requests to appropriate teams
  • Manage the project transition processes between Services and Support
  • Assist with the onboarding activities for new members (training and knowledge transfer)
  • Any other similar task or responsibility as may be reasonably required

Sounds demanding? Don’t worry! We will support you by:

  • Providing you an extensive training.
  • Giving you the opportunity to learn from the most experienced mentors.
  • Assigning you a dedicated “Buddy” starting from Day 1

We will also encourage you to bring your improvement ideas on the processes and involve you in different internal initiatives according to your own professional and personal development goals.

REQUIREMENTS

  • English and French: Business Fluency
  • Previous experience with a customer-facing role (min 5 years)
  • Education Bachelor's degree in any field or equivalent work experience
  • Affinity for software and technology
  • Ability to be self-directed and work independently
  • Escalation management
  • Task-oriented
  • Customer management skills
  • Excellent communication skills
  • Strong organizational skills
  • Strong analytical and problem-solving skills
  • Methodology and Tools Overview (MS Office)

WHAT WE OFFER

We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule.