Calendar Management
- Provides strategic calendar management and time planning support for multiple Executive calendars
- Aligns calendar based on knowledge of managers’ preferences and operating styles (e.g., personal needs, allocation to business priorities).
- May attend meetings and/or ensure follow-up as needed.
- Manages ambiguous situations.
Cross-Functional Collaboration and Communication
- Continues to build and leverage network across organizations to enable their team and leader's work.
- Serves as a liaison between executives and teams.
- Communicates with external partners/audiences and third parties.
Discipline Growth and Development
- Actively seeks to mentors less experienced Business Support colleagues.
- Onboards and trains new Business Support staff.
- Develops and shares best practices and insights.
Team Management Support (Headcount Management, Recruitment, Onboarding/ Offboarding)
- Collaborates with Global Talent Acquisition (GTA) to facilitate internal and external recruitment efforts, and partners with hiring managers to ensure a smooth process.
- Lands onboarding activities (e.g., ordering new-hire equipment, setting up workstations, distribution lists, security groups) and provides support to new employees, vendors, and interns as an essential contact for questions and company information.
- Lands and manages headcount management activities including transfers/departures, reporting, offboarding, and transactions within headcount management tools.
Event Coordination and Logistics
- Owns the coordination, logistics, and direction for events.
- Proactively drives actions needed to ensure event outcomes (e.g., developing workback schedule, checkpoints leading up to an event).
- Acts as a point of contact for events (e.g., changes).
Leadership
- Leads by example and serves as a role model to Business Support colleagues by maintaining a professional attitude, demonstrating executive presence, influencing others, and encouraging self reflection during challenging situations.
Project Ownership
- Balances multiple projects end to end with varying deadlines, while maintaining executional and operational excellence within the business and across business groups as applicable.
- Takes accountability for project outcomes and drives stakeholder accountability through consistent communication.
- Streamlines processes, provides process improvements, and adjusts as needed.
Resource Management (Hardware/Supply Management, Purchase/Expense Management Financial Management)
- Participates in discretionary budget tracking (e.g., morale, hardware, supplies) and reporting.
- Partners with Finance to own expense management including documentation (e.g., purchase orders [POs], receipts, tax award spreadsheets, statements of work, reclassifications), expense tracking, and policy compliance.
- Serve as interim approver for finance approvals.
- Vendor and supplier management, including ensuring they are set up for financial processing.
Rhythm of Business (ROB)
- Understands and helps to implement rhythm of business (ROB) in line with recognized patterns, and proactively takes action on business cadence.
- Creates, builds, and adjusts plans within areas of responsibility in partnership with General Manager(s).
- Executes meeting cadence around the ROB of the leader(s).
- Uses discretion to determine a distribution plan for confidential internal and external communications and brings awareness to patterns.
Space Management and Planning
- Maintains and manages up-to-date space-management processes and team spaces (e.g., office locations/desk assignments, private conference rooms, remote/location status).
- Coordinates large-scale space requests (e.g., annual office restacks, space build outs), liaising between admins and space planner and advocating for appropriate space for their team.
Travel Management
- Manages travel arrangements (e.g., accommodations, transportation, security, group codes) for manager(s) and/or group.
- Creates detailed itineraries/agendas for daily activities by building agenda and setting and managing travel expectations to maximize trip productivity.
- Executes on logistics of agenda (e.g., building agenda and expectations, briefing leader, sharing information with countries).
- Acts as a stand-by resource to address issues/escalations during business travel.
- Facilitates communication across stakeholders ahead of travel.
- Ensures required documents (e.g., immunization records, visas) are obtained for international travel.
- Guides less experienced colleagues, leveraging full knowledge of Microsoft travel policies.
- Manages and ensures compliance with relevant US Travel Tax Tool.
Other