Microsoft Principal Serviceability Engineer 

Taiwan, Taoyuan City 

436042647

Principal Serviceability Engineerto lead and influence Design for Serviceability (DFS) and Design for Integration (DFI) strategies across SCHIE and Operations organizations as part of NPI program execution. You will mentor engineers on design principles, lead serviceability design and tool development, and champion service procedures, tooling, and spares readiness with ODM, Microsoft design and datacenter partners. This role emphasizes building organizational fundamentals in serviceability engineering by leveraging experience and crossscale hardware programs.

• Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 7+ years technical engineering experience
  • OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering,Business Administration (Management Information Systems),or related field AND 8+ years technical engineering experience
  • OR equivalent experience.
• 5+ years of experience in or knowledge of server industry product development process.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master’s Degree in computer science, manufacturing, material, mechanical, electrical or industrial engineering, or related field of Engineering.
• 5+ years of experience in system servicing, site service engineering, or infrastructure engineering, with focus on AI systems.
• Experience in or knowledge of cloud fleet management, telemetry, diagnostic and troubleshooting of IT systems.
• Experience in or knowledge of liquid cooling infrastructure for IT racks.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here

Microsoft will accept applications for the role until October 15th, 2025.

• Drive the isolation of DFS and DFI requirements through partner‑assessment checklists for assigned technology pillar and product groups; Lead with documented evidence and action items; Own serviceability verification at BOP/ASR/EVR/DVR/PVR gates.
• Lead serviceability design with hardware teardowns; capture photos, confirm time‑on‑task results, produce tool lists, and own FRU determination; drive issues in ADO and track to closure.
• Mentor / Influence EE/ME/Thermal engineers to define clear FRU boundaries and labeling; ensure serviceability, including tool‑less or standard-tool serviceability in CAD and/or early prototypes.
• Author and update service collateral (Service Manuals, spares BOM, labels, tool lists) while validating DFS and DFI in L10/L11 builds and pilot field trials.
• Own supplier scorecard KPI with impacted SIs/ODMs; drive delivery of prototypes / mechanical mock-ups and implement ADO or ECO changes.
• Maintain change control hygiene (ECO/ECN, ADO work items) and ensure serviceability artifacts are versioned and traceable.
• Drive post‑mortems and lessons‑learned; roll improvements into checklists and standards for subsequent phases of future NPI programs.