GE HealthCare Area Service Leader - Diagnostic Imaging 

Vietnam, Ho Chi Minh City 

434823891

You will manage all resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products, includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. You will impact departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.You, together with GE Service Sales and Service Channel Partner and Director of Services, will drive the in-country strategy for service delivery/growth and service compliance. You will manage DI Engineer in the region and support channel partners service operations with a rigorous working mechanism to drive operation excellence and good KPI.

Roles & Responsibilities:

• Team leadership and operation excellence driving with allocated territory:
  • Deploy Fundamental Rigor: Provide leadership and support for good KPI, learning delivered by each Field Engineer (FE) in the team.
  • Manage team members to comply with EHS, service compliance and processes
  • Ensure the discipline and proper attitude of Field Engineer in the team
  • Execute regular operating mechanism for performance/operational reviews
  • Schedule EMC, FMI, PM, PM and installation for the best service delivery
  • Collaborate to project management team, sales team, region & Channel Partners for a best fixed installation schedule.
• Problem solving
  • To be the 1st escalation level of team member for daily operation including but not limited to problem on device, problem on site, customer’s concerns, other functions’ concern…
  • Be incharge of the contact point to customer / other functions for CSO related to technical issue
• People/Team Development:
  • Formulate plans and implementation for identifying, developing and managing new FE
  • Develop technical & personal competency for new FE by leveraging synergy of experience FE, knowledge base, and internal connections
• Contribute Growth Business:
  • Ensure the service delivery for in-country service sales growth strategy with service sales team & channel partners
  • Enhance the utilization of channel partner service delivery to optimize the service delivery where appropriate
• Other responsibilities
  • Ensure reasonable availability on daily basic for team performance optimization, and for feedback to other function, CP & customers.
  • After receving the confirmation of HPM, provide SRC check date (if needed) & tentative installation schedule in the following day. Ensure 100% onsite check (if no use HPM report)
  • Manage the delivery time of HBS within 10 working days maximum
  • Manage PM implementation for no PM pending over 1 month and no PM overdue after warranty /MSA period.
  • Attend all relevant tcon with regional team
  • Acknowledge the status of daily job of team members & proper update to Admin/CSM for further
  • Assist Connectivity Champion to achive the connectivity target.
  • KPI fullfilment: based on the target of ASEAN service quality.

Required qualifications

• Diploma Qualified to Degree level or equivalent. Minimum Diploma holder, majoring in Electrical Engineering, Electrical Engineering Technology, BioMedical Engineering or equivalent
• Technical analytical skills. 2-4 years Field Services experience.
• Experience in CT, MRI, X-ray, Nuclear Medicine is a plus.
• Profiency in English and local language.
• High work standards and quality.
• Initiative and motivation.
• Excellent communications, listening and interpersonal skills.
• Excellent problem-solving skills, able to think outside the box
• Strong Customer skills with pro-customer mindset; deals tactfully and effectively with differences of opinion, influences rather than directs.
• Min. 2 years Team Management experiences.
• Strong alignment skill to support business strategies and contribute to business financial commitments.
• Strong leadership skills to build and maintain highly engaged team and support others’ growth in line with business growth.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.