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Apple Service Team Manager Retail Customer Care 
China, Shanghai 
433848716

Today
- Generate reporting and performance data from different resources.
  • Proficiency in the following: English and Mandarin to support customers in respective regions.
  • Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams.
  • Makes space to listen, learn, and amplify diverse perspectives and experiences.
  • Team management experience.
  • Confronts barriers to greater inclusion with tenacity, care and commitment
  • Excellent communication (oral and written), interpersonal and presentation skills
  • Skilled at handling and being a phenomenal partner
  • Good at translating ‘techno-speak’ into “amateur's” terms
  • Exhibit composure under pressure
  • Previous people-facing roles where the emphasis has been on quality of service
  • 5+ years experience, 2 years or above experience in leading a team to provide extraordinary customer service