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Apple Service Team Manager Retail Customer Care China, Shanghai 433848716
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- Generate reporting and performance data from different resources.
- Proficiency in the following: English and Mandarin to support customers in respective regions.
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Team management experience.
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Excellent communication (oral and written), interpersonal and presentation skills
- Skilled at handling and being a phenomenal partner
- Good at translating ‘techno-speak’ into “amateur's” terms
- Exhibit composure under pressure
- Previous people-facing roles where the emphasis has been on quality of service
- 5+ years experience, 2 years or above experience in leading a team to provide extraordinary customer service
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