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Apple Sales Team Manager Retail Customer Care China, Shanghai 617672153
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Responsibilities:- Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals
- Experience working with human resources in areas pertinent to employee management such as performance, welfare and development
- Instill trust within the team and operate with a high level of integrity
- Communicate with excellence, and tailor your communication style to different audiences
- Develop others through mentorship, coaching, and effective feedback
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks
- Fluent in both English and Mandarin (speaking, reading, writing)
- 5+ years experience in Sales, Retail, or Customer Care Center landscapes
- 2+ years of management experience, leading a team of 15+ direct reports
- Knowledge for WeChat, Douyin, Taobao, Xiaohongshu, and other local e-commerce platforms.
- Experience leading in a multi-lingual/cultural environment
- Instill trust within the team and operate with a high level of integrity
- Follow through on commitments and establish mechanisms to encourage others to do the same
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing environment
- Resolve conflict and settle differences in productive ways
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