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Apple Customer Service Support Specialist Retail Care China, Shanghai 156680583
25.03.2025
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Description
- You will interact with online customers, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers via chat/phone, ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
Minimum Qualifications
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
Preferred Qualifications
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
- Bachelor’s degree or equivalent experience.
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