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Apple Support Functional Lead Retail Customer Care China, Shanghai 215116405
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- Bachelors degree or equivalent experience
- Minimum 8-10 years management experience in a Customer Service/Sales Contact Center
- Experience handling in a multi-lingual environment
- Knowledge and experience in e-commerce environment
- Well developed oral and written communication skills
- Strong proficiency in English language skill
- Experience working for a global organization within the technology sector
- Strong analytical ability and decision making skills
- Tight-knit collaboration skills with experience working in a matrixed organization
- Strong People skills to connect with all levels in Support organization and drive engagement
- Being an inspiring leader to create an Open and Diverse working environment
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