SAP Customer Success Partner Advisor Russian 

Ireland, Galway City 

43375547

What you'll do:

Key tasks of this role include:

• Work with customer assignments located in EMEA region
• Develop a trusted relationship with key stakeholders and decision makers, understand and respond to customer needs bringing the customers value into focus.
• Understand key elements of the customers environment and Cloud strategy.
• Define and drive a targeted goal-based support engagement plan
• Provide personalized Quarterly Release Review to support customer to develop an appropriate strategy that maximizes feature adoption.

What you bring:

You have a proven record of successful account management, you are a proactive learner & creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You are detail oriented particularly with communication and documentation. Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers. An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise).

• Knowledge of SAP Preferred Success
• Previous Customer Success Management experience is a requirement
• Previous experience working globally within dynamic teams
• Knowledge of SAP Preferred Success and the included service offerings is an advantage
• Knowledge of SAP Cloud solutions is an advantage
• Previous Customer Success Management experience is an advantage
• Fluency in English & Russian essential

​