SAP Customer Success Partner Advisor French 

Ireland 

395674201

What you'll do:

• The Renewal Advisor has overall responsibility for the daily management of assigned Active Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.
• Maximize the value that customers and SAP receive through maintenance and services adoption and use of the customers' deployed software for the mid-tier customer segment.
• Serve as the primary point of contact for customers and maintain customer satisfaction through issue mitigation and escalation management.
• Retain the revenue associated with customers within your portfolio, effectively positioning the Active Renewal Line of Business value proposition to leverage adoption of our solutions and services.
• Interact with customers primarily via telephone.
• Develop and implement account strategies and plans for renewal customers that increase revenue retention and growth.
• Increase maintenance revenues through improved renewal rates, cross-sell or upsell opportunities, and Maintenance Winback.
• Track SLA performance and overall customer satisfaction.
• Meet or exceed account-specific revenue and profitability goals for the account portfolio.
• Maintain a close working relationship with other regional business teams, such as Account Executives, Services Account Managers, AGS support personnel, GADs, MU Maintenance Managers, and other customer-facing personnel, in support of global customers and corporate functions.
• Act as the primary escalation point for accounts within your portfolio.
• Drive opportunity development, including growth and qualification of pipeline in conjunction with assigned Account Executives, and accurate forecasting of the renewal opportunities.
• Manage deal management and commercial negotiation of the entire opportunity, from initial contact to closure, for renewals.
• Facilitate quarterly Account Reviews with customers and account team members to confirm ongoing customer account goals and strengthen relationships.
• Manage the assignment of new accounts into your portfolio.

What you bring:

• Fluent in English and French are mandatory. Fluency in other European languages is a plus.
• 3-5 years of experience in the following areas:
  • Maintenance Renewals
  • Selling or delivering consulting services
  • Managing complex customer engagements
  • Commercial experience, including developing account management plans and contract negotiation
• Experience in Complex Account Management
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
• Bachelor equivalent qualification is preferred

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