Microsoft Program Manager 

Spain, Catalonia, Barcelona 

432480042

Required/Minimum Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology
  • OR equivalent experience.

• Identifies and utilizes engineering tools, customer telemetry and/or direct customer input to flag the patterns of defects/signals in the products or products misuse, or issues across customers. Tracks customer incidents and engages with challenging and/or strategic customers and partners to understand the issue, inform them about the active cases, and communicate progress and next steps to customers. Contributes to or investigates and troubleshoots the issues using diagnostics. Ensures issues/incidents reported by customers are moving through the system.

• Gathers and synthesizes feedback from challenging and/or strategic customers and partners with broader context (e.g., industry and regulatory needs/standards) to learn ways in which customers and partners use the product and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product. Collaborates with partners and stakeholders to discuss product strategy and product roadmaps by understanding customer scenarios. Helps implement automation of complex solutions and new features/tools to improve products. Consistently shares insights and best practices with customers and internal partners on these product improvements. Identifies and recommends changes to content improvement or troubleshooting guides.

Additional or Preferred Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology
  • OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology
  • OR equivalent experience.
• 2+ years customer facing experience.

• Familiarity with all of Fabric and deep experience with at least one Fabric workload

• Fluent Spanish language skills (additional European languages would be a plus)

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
  
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

• Applicants must be already resident in Spain. No relocation is possible.
  

Responsibilities

• Work with the Microsoft field to help enterprise customers be successful with Fabric
• Solve complex technical problems
• Collect and curate feedback on features and functionality
• Bring this to the appropriate Program Managers within the Fabric product group
• Evangelise Fabric best practices in the community
• Embody our culture and values