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Honeywell Service Coordinator United States 431726585
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As a Service Coordinator here at Honeywell Building Automation (BA), you will play a crucial role in ensuring the smooth and efficient coordination of service activities for our customers. You will be responsible for managing service requests, scheduling technicians, and maintaining effective communication with customers to ensure their satisfaction.
You will report directly to our Service Manager, and you'll work out of one of the continental US Honeywell locations on a hybrid work schedule. You must be located in the Eastern or Central time zone.
In this role, you will have a direct impact on the overall customer experience by ensuring timely and accurate service delivery. Your attention to detail, strong organizational skills, and ability to multitask will be essential in managing service requests and coordinating resources effectively.
KEY RESPONSIBILITIES-Daily Interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training materials
-Assist Field Service Supervisor with coordination of requirements needed for billing based on customer requirements
-Order supplies, tools, equipment for the technicians and others as needed
-Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under direction from leadership
-Handle all aspects of answering the phone: clients, suppliers, technicians, while multitasking with other duties and responsibilities
-Ensure requirements are met for onboarding and off-boarding employees
-Coordinate activities required for fleet management – including ensuring employee reporting, disposition of vehicles, and understanding requirements for requisitions and returns
-Required to work daily on online systems such as SMS, Titan, SharePoint, and the SAP environment
-Management and Leadership - Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin
-Finance - Monitors financial performance on a regular basis and reviews available to spend versus actuals for different contracts. Continuously improve service operational metrics
-Contract Renewal - Responsible for ensuring contract escalation and renewal opportunities are maximized through efficient tracking, documentation and renewals
-Supports the delivery of the Annual Operating Plan through monitoring of contract financial performance and review of contract performance
Support all AOP Financial Goals
Support Service Bank Growth plan
Improve Net Promoter Score (NPS)
Support compliance with HON policies and procedures and statutory requirements
US REQUIREMENT
Candidates must be a US Citizen due to contractual requirements
YOU MUST HAVE:-Strong Financial acumen (Accounting, Finance, Working Capital)
-Experience in Project Administration
-Demonstrated organizational skills and the ability to multitask
-3 to 6 years of experience in an Administrative or Customer Service role, handling multiple responsibilities
-Proficient computer skills in MS Office Suite
WE VALUE
-High School Diploma; Bachelor's degree preferred
-Experience with SAP, Salesforce, Power BI and other systems
-Strong written and verbal communication skills
.
- JOB ID: HRD250015
- Category: Business Management
- Location: 7901 Innovation Way,Mason,Ohio,45040,United States
- Nonexempt
- Must be a US Citizen due to contractual requirements.
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