Flex Executive Support Supervisor 

United States, Texas, Austin 

431477195

Responsible for performing a wide range of tasks varying form individual contributor to project manager for medium to large size projects, in order to provide business analysis and recommend / implement automated solutions in support of financial processes and to ensure that the technical requirements are met in each development and testing environment.

What a typical day looks like:

• Plan, prioritize, and manage IT support and maintenance activities to ensure that organization’s information systems function reliably and that IT resources are used effectively.
• Research, evaluate, and recommend hardware and software products that will enhance the capabilities of the organization’s information systems.
• Liaise with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured, and maintained to best meet these needs.
• Lead, direct, evaluate, and develop a team of information systems professionals and support staff to ensure that the organization’s information systems are supported effectively and within budget.
• Direct daily department activities in order to maximize system utilization and support business needs as it pertains to a site’s IT infrastructure. Examples include IMAC, VMAC, and responding to Help Desk tickets.
• This IT infrastructure includes (but is not limited to) LAN, WAN, telephony, server administration, desktop support, printers and barcode scanners.
• Manages the relationship with the service providers of any outsourced infrastructure component. This includes managing the service level agreement, change management, maintaining a thorough understanding of cost issues including participating in negotiation of new cost schedules.
• Manage business continuity and recovery of company’s information systems, including needs analysis, design, plan development, implementation and documentation.
• Select, develop and evaluate personnel to ensure the efficient operation of the function.
• Provide technical &/or project leadership for mid to large-scale projects.
• Provide solutions to a wide range of difficult problems requiring creative solutions.
• Frequently deal with inter-organizational and external contacts

The experience we’re looking to add to our team

• Typically requires a Bachelors degree or equivalent experience
• Typically requires 6 years of related experience, 2 of which are in a lead or supervisory role
• Demonstrates advanced knowledge of functional concepts and a solid understanding of Flex policies and procedures.
• Has awareness of the functional impact upon work processes and other functions.
• Previous experience providing communication and support to high level executives.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Comfortable participating in presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to work independently, with little to no instruction.
• Excellent communication skills, both written and verbal.
• Identifies skills needed within team and works with team to achieve them.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement