BMC Solution Engineering Architect 

United States, California 

43109785

• Proactively support top-tier customers by driving value realization through architecture reviews, best practices, product enablement, and the development of MVPs/POCs.
• Collaborate with account and field teams on customer activities, including proof-of-value exercises, demos, and trials.
• Demonstrate creativity and passion for quality by enhancing our products and ensuring customer success.
• Leverage excellent problem-solving, debugging, analytical, and communication skills to resolve complex challenges.
• Continuously learn new BMC products and technologies to support successful release delivery and customer satisfaction.
• Analyze complex problems, ensuring timely access to all necessary data for effective resolution.
• Collect and translate business and technical requirements into actionable BMC capabilities, building strong business cases to justify investments.
• Develop and deliver customized technical presentations to illustrate how BMC’s solutions address customer pain points and create measurable value.
• Actively engage in initiatives to improve the customer experience and the overall portfolio.

To ensure you’re set up for success, you will bring the following skillset & experience:

• 10+ years of technical job experience in the IT industry
• Bachelor’s degree in Computer Science or related discipline
• Ability to communicate technical and business information to a varied audience (technical and non-technical customers)
• Expertise with a programming language such as Python or Java.
• Experience using cloud computing (AWS, Azure, Open Stack) and docker/container-based technologies
• Understanding of Generative AI, Large Language Models, Agentic AI, and other AI/ML concepts
• Excellent verbal, written, and interpersonal communication skills.
• Up to 10% travel may be required, based on our customer engagements.

Whilst these are nice to have, our team can help you develop in the following skills:

• Experience working in an enterprise-type software consulting, implementation, support, or training
• Knowledge and understanding of at least one database such as Oracle or PostgreSQL
• Proficient in debugging and troubleshooting complex systems and customer issues
• Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible
• Any experience with APM, monitoring automation tools