changing lives.
In this role, you will…
- Work with customer via ticket, phone or e-mail about new scanner installation/registration or technical issue, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions related to software inquiry / navigation assistance, strong software or hardware failure identification, call back requests and others.
- Ability to communicate technical issues in an easily understood manner.
- Provide onsite repair on proprietary hardware if necessary
- Focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts
In this role, you’ll need …
- Bachelor level preferred
- 1 – 3 years’ of experience in a similar role for a fast growing international company. Experience working with medical or other equipment preferred
- Fluent in English + a Nordic language
- Any other additional language is a plus
