changing lives.
In this role, you will…
- Work with customer via ticket, phone or e-mail about new scanner installation/registration or technical issue, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions related to software inquiry / navigation assistance, strong software or hardware failure identification, call back requests and others.
- Ability to communicate technical issues in an easily understood manner.
- Provide onsite repair on proprietary hardware if necessary
- Focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts
- Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation
- Ensure timely resolution to customer contact issue whether it is an e-mail, tickets, inbound or outbound call.
- Update and complete tasks that have been assign by the supervisors or managers, aside from those received via phone or email; such as complaint follow-ups, reassigned calls, etc.
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Assisting internal customers with necessary documentation (e.g. pro-forma invoice, RA, documentation).
- Contribute to and maintenance of the shared team knowledge base and procedures
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Initiate the Return Material Authorization (RMA) process
- Conduct Admin related tasks whenever necessary
- Perform other duties as assigned.
In this role, you’ll need …
- Bachelor level preferred
- +4 years’ of experience in a similar role for a fast growing international company. Experience working with medical or other equipment preferred
- Excellent written and verbal communication skills in English and local language Any other additional language is a plus
- Experience working with import and export regulations preferred.
- Experience with Salesforce.com and/or SAP it would be consider as a plus.
- A good understanding of and ability to troubleshoot MS Windows Operating Systems. Knowledge of Apple Macintosh is a plus
- A good understanding of networking concepts and ability to troubleshoot different web browsers.
