Capital One CAT Sr Customer Advocacy Coordinator 

United States, Texas, Plano 

429451247

Requisition Details:

• On-siteNorth Plano, TX (Plano 5) This role is an essential position and requires on site attendance. Not a hybrid role.

• Schedule: Monday - Friday 8 am - 5 pm CST

• Training Schedule: 4 weeks, 8 am - 5 pm CST, all training is mandatory

General Responsibilities:

• Use appropriate channels to make real time decisions and fulfill policy and procedure expectations

• Perform account level research and provide thorough accurate documentation to accounts

• Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.

• Track touch points to determine reasons or trends for customer dissatisfaction

• Manage processes, tracking and reporting related to process support activities

• Handling Contact center escalations from frontline associates

• Approving policy exceptions in a thorough and timely manner.

Basic Qualifications:

• High School Diploma, GED, equivalent certification

• At least 1 year of experience using Microsoft Office or Google Suite

• At least 1 year experience in Auto Finance

• At least 1 year of experience in a call center environment or at least 1 year of experience in customer service

Preferred Qualifications:

• At least 2 years of experience using Microsoft Office or Google Suite

• At least 2 years experience in Auto Finance

• At least 2 years of experience in a call center environment or at least 2 years of experience in customer service

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.