Capital One Customer Advocacy Team CAT Research Principal Coordinator 

United States, Texas, Plano 

426173524

Monday - Friday 8:00 AM - 5:00 PM CST

On siteNorth Plano, TX (Plano 5) This role is an essential position and requires on site attendance. Not a hybrid role.

General Responsibilities:

• Problem solving and identifying root causes, trend analysis and proposing solutions to complex customer concerns

• Consult and coordinate with other lines of business and back office partners to resolve concerns

• Ensure compliance to Capital One policies and procedures

• Inbound and outbound escalation calls from customers, dealers, lenders and/or the state with the intention of resolving title issues

• Identify trends and training needs to improve the customer experience

• Ability to handle high priority/high visibility situations fully and efficiently

• Comfortable working in a high-volume environment

• Effectively able to prioritize work and time with limited oversight

• Exhibit a high degree of professionalism and integrity in all communication

• Ability and desire to learn new concepts and adapt quickly to changes

• Collaborate with cross-functional teams, particularly with command center teams, to build and update policies and procedures

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of Google Suite experience

• At least 2 years experience in Auto Finance

• At least 2 years customer service experience in call center for banking or financial services

Preferred Qualifications:

• At least 3 years of Google Suite experience

• At least 3 years experience in Auto Finance

• At least 3 years customer service experience in call center for banking or financial services

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.