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Monday Director Customer Advocacy United States, New York, New York 94160641
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You’ll also work to match great customer speakers with internal and external events, including Elevate, our annual customer conference. You will also coordinate the value derived from these events, ensuring maximum impact. Working closely with Sales, Customer Success, Marketing, and other teams you will help create processes that identify, nurture, and leverage customer advocates across various platforms and initiatives.
Please note that this is a hybrid position of 3 days/week in our NYC office.
You’ll also work to match great customer speakers with internal and external events, including Elevate, our annual customer conference. You will also coordinate the value derived from these events, ensuring maximum impact. Working closely with Sales, Customer Success, Marketing, and other teams you will help create processes that identify, nurture, and leverage customer advocates across various platforms and initiatives.
Please note that this is a hybrid position of 3 days/week in our NYC office.
- Champion monday.com Customer Advocacy Programs: You'll be the driving force behind our advocacy initiatives, such as our customer advisory board. You'll build relationships with passionate customers and empower them to share their success stories
- Drive Customer References: Manage a pipeline of customer references for sales, marketing, and other teams. You'll conduct interviews, gather testimonials, and facilitate impactful connections between our customers and prospects
- Work with all our platform stakeholders to manage program data : We want to make sure we have the best possible customers for things like reference calls, sales needs, supporting our communications and marketing teams sourcing customers for investor events, speaking opportunities, and our annual Elevate conference
- Scale the Programs: We're looking for someone to not only manage the current program but also build it strategically, identifying opportunities for growth and expansion
- Collaborate Cross-Functionally: Partner with teams across monday.com to align advocacy efforts with broader company objectives and identify the right customers for specific initiatives
- Track and Measure Success: Utilize our advocacy platform to manage customer data, track engagement, and measure the impact of advocacy activities
- Minimum of 7 years of experience in customer advocacy, or related roles within the tech industry
- Experience in developing and maintaining customer advocacy programs
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders
- Strong analytical skills, with the ability to interpret customer feedback and data to drive strategic decisions
- Proven project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines
- Customer-Centric: A deep commitment to understanding and advocating for the needs of customers
- Ability to function independently with a high degree of initiative, independence, and autonomy as well as the desire to be self-motivated, seeking success in achieving both short and long-term goals
- Willingness to travel to Tel Aviv, Israel 2x a year and potentially to other sites to meet with customers as needed
What monday.com can offer you:
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
- An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter/remote work
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
Visa sponsorship for this role is currently not available.
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