Rapid7 Senior Renewals Operations Analyst 

United Kingdom, England 

42616553

About the Role

As a Renewal Specialist, you will partner with cross functional teams:

In this role, you will:

• Assess the strategic requirements for all upcoming Strata One renewals (in quarter / next quarter), across EMEA Regions.

• Attend all relevant GTC Forecasting and Renewal Review meetings.

• Work closely with the Renewals Quotation team in Belfast. With the Quotation team providing the renewal quotes for the end customers.

• Ensure that Annual Recurring Revenue contained within the renewal vehicle is protected (e.g. +5% uplift is incorporated into every renewal).

• Work with Sales Operations/Finance/Deal Operations counterparts to validate accuracy of baseline and account ARR in Salesforce.com and escalating scenarios for review.

• Research customer license and subscriptions purchase and renewal history and assisting with fulfillment, as required.

• Gather requirements from Customer Success Managers and Account Executives for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.

• Work with the GTC account teams and in turn Channel Partners to ensure that customer paperwork (Docusign contracts, Purchase Orders) arrive in a timely manner.

• Ensure that all Strata One renewals and expansion opportunities are booked successfully.

• Help to calculate and validate challenging quoting scenarios including multidate co-terms, non-standard deployments, billing requirements and securing necessary internal approvals.

• Assist with projects to drive automation and efficiency

The skills you’ll bring include:

• 5+ years of experience of working within a Customer Success or Sales Support organisation.

• Experience in an operation, administration, or finance related role is desirable.

• Exceptional communication skills demonstrated through email, Slack, customer calls, and internal meetings

• Commercial acumen and a proactive approach to data analysis and insights

• Excellent attention to detail

• Customer centric approach, puts the customer first and provides exceptional customer service

• Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment

• Tech savvy & excited to work in a fast-paced environment

• Collaborative team player, who also has the ability to work independently

• Some experience of working in Cyber Security, SaaS and/or Technology whilst not essential is highly desirable

• Familiarity of working across multiple EMEA regions will be a distinctive advantage