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Rapid7 Senior Renewals Operations Analyst United Kingdom, Northern Ireland, Belfast 773344527
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About the Role
As a Renewal Specialist, you will partner with cross functional teams:
In this role, you will:
Assess the strategic requirements for all upcoming Strata One renewals (in quarter / next quarter), across EMEA Regions.
Attend all relevant GTC Forecasting and Renewal Review meetings.
Work closely with the Renewals Quotation team in Belfast. With the Quotation team providing the renewal quotes for the end customers.
Ensure that Annual Recurring Revenue contained within the renewal vehicle is protected (e.g. +5% uplift is incorporated into every renewal).
Work with Sales Operations/Finance/Deal Operations counterparts to validate accuracy of baseline and account ARR in Salesforce.com and escalating scenarios for review.
Research customer license and subscriptions purchase and renewal history and assisting with fulfillment, as required.
Gather requirements from Customer Success Managers and Account Executives for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting.
Work with the GTC account teams and in turn Channel Partners to ensure that customer paperwork (Docusign contracts, Purchase Orders) arrive in a timely manner.
Ensure that all Strata One renewals and expansion opportunities are booked successfully.
Help to calculate and validate challenging quoting scenarios including multidate co-terms, non-standard deployments, billing requirements and securing necessary internal approvals.
Assist with projects to drive automation and efficiency
The skills you’ll bring include:
5+ years of experience of working within a Customer Success or Sales Support organisation.
Experience in an operation, administration, or finance related role is desirable.
Exceptional communication skills demonstrated through email, Slack, customer calls, and internal meetings
Commercial acumen and a proactive approach to data analysis and insights
Excellent attention to detail
Customer centric approach, puts the customer first and provides exceptional customer service
Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment
Tech savvy & excited to work in a fast-paced environment
Collaborative team player, who also has the ability to work independently
Some experience of working in Cyber Security, SaaS and/or Technology whilst not essential is highly desirable
Familiarity of working across multiple EMEA regions will be a distinctive advantage
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