Informatica Renewals Operations Analyst 

Singapore, Singapore 

563090370

• Communicate effectively and efficiently.
• Help review customer contractual maintenance renewal terms/conditions.
• Help document renewal system with support renewal calculations based on contractual renewal terms/conditions.
• Ensure the integrity of customer information maintained in renewal system.
• Help validate support renewal quotes 90 days in advance of expiration.
• Help distribute validated renewal quotes to Renewals Reps 60 days in advance of expiration.
• Help provide research, analysis and administrative support in the renewal sales process.
• Help prepare customer-centric spreadsheets to illustrate purchase & renewal history.
• Log & manage system enhancements to increase efficiency.
• Help with the design and generation of queries and reports to present to senior management in a clear and concise manner.

• Experience in the related field.
• Bachelor's degree or equivalent educational background.
• Excellent interpersonal and communication skills.
• Strong quantitative, analytical and problem-solving skills.
• Investigate and understand data discrepancies and reporting issues.
• Experience with spreadsheet modelling and report creation.
• Exceptional attention to detail with the ability to meet aggressive deadlines.
• Experience in MS Office applications (Excel, Word, Outlook).
• Experience with CRM application preferred (SFDC).
• Experience with business application software.

Fluency in English is required.

• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

• Minimum 2+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit