Flex Director Account Management 

United States, Texas, Austin 

42523461

Job Summary

In this role, you will beIn-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

• What a typical day looks like:

  • Guide quarterly financial planning process with sites and hold up orgs.
  • Comprehension of P&L and Balance Sheet on levers to improve.
  • Set goals for specific accounts of controls.
  • Price business in line with segment goals.
  • Manage Customer escalations.
  • Coordinate multiple sites and functions to exceed customers' expectations.
  • Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
  • Relationship management with Customer at executive / resolution-making levels.
  • In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
  • Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
  • Segment relationship management and information flow, developing growth through pan-Flex contribution.
  • In charge of contract renewals, changes and maintenance.
  • Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
  • In charge of improving communication and driving best practices across multi-sites.
  • Ensures all client programs execute to contract, hitting key KPIs.
  • Hold up of ITO versus quote, E&O management.
  • Control of tracking risks on the business and reporting to Flex business accordingly.

  The experience we are looking to add to our team:

  • Typically requires a Bachelor’s degree or equivalent experience.
  • Typically requires a minimum of 8 years of sales/account management experience.
  • Experience within Medical Device Industry; Pharma Industry; Electronics Manufacturing industry.
  • Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
  • Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
  • Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
  • Understands the strategic impact of the function across sites.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Sales - Marketing - Account Mgmt