3M Export Customer Service Coordinator 

Costa Rica 

424749688

The Impact You’ll Make in this Role

The person hired for the position of

Primary responsibilities include but are not limited to:

• Customer order processing in SAP and customer case management in Salesforce.
• Own order entry process for assigned cross-border customers
• Identify and probe for customer’s needs, clarify information, research issues and provide alternatives as needed.
• Reviews purchase order requirements to ensure compliance with 3M terms and conditions.
• Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative
• Analyzes, recommends and suggests alternative solutions to meet customer needs and/or account specific needs
• Consistently apply 3M export and global regulatory policies for internationally destined shipments to meet global trade requirements and minimize risks.
• Educate and inform 3M customers of various processes and direct them to appropriate resources.
• Make process improvement recommendations from data analysis and identify opportunities for continuous improvement in the order entry process.

Skills:

• Demonstrate critical thinking and problem-solving skills.
• Professional verbal and written communication skills.
• Microsoft Office suite including Power BI, SAP, Salesforce.
• Highly organized.
• Superior attention to detail.
• Customer-first mindset.
• Conduct data analysis and present results in an easy-to-understand format.
• Able to adapt to a rapidly changing global environment.
• Ability to multitask through 4-5 different systems/portals
• Ability to work independently without close supervision

Basic Qualifications:

• Bachelor’s degree from an accredited university or equivalent experience.
• B2+ English proficiency both verbal and written.
• Two years of combined experiencein Customer Service, Account management, Exports, Transportation, logistics, export control within a private, public or government environment
• Available to work in a hybrid model, working from home and from the office as needed

Preferred Qualifications:

• Must have a strong organizational, document management, logistics and international trade knowledge and communication skills required
• C1+ English proficiency both verbal and written
• Bachelor’s degree with an emphasis in International Business, Foreign Trade and Customs, Global Supply Chain.
• 3 years combined international customer service experience in a manufacturing environment, export control, global transportation, logistics.
• 3 years’ experience working with a global company in a matrixed structure: engaging with plants, distribution centers, divisions, subsidiaries, and customers in different geographies.
• Knowledge of global trade such as export/import documentation, export/import declarations (AES), ECCNs, harmonized tariff codes, country of origin, routed export transactions, Incoterms rules, air/ocean freight, IATA/IMO regulations, letters of credit, pre-shipment inspections, globalsourcing/cross-trade/F2Fdeliveries.
• SAP/Salesforce System experience